Adding official support for Industrial cameras

asked 2018-06-12 14:10:56 -0600

Brendan gravatar image

Hello,

I'm a sales engineer with an industrial camera manufacturer (Lumenera). I would like to know the process for getting our cameras officially supported as we have had a few customers who have used them successfully in their ROS projects. Look forward to hearing back from you.

Thanks, Brendan

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Comments

Do you have an internal software development team?

gvdhoorn gravatar image gvdhoorn  ( 2018-06-12 14:14:20 -0600 )edit

Yes we do. I'm sure I could also make a sample camera to you for validation.

Brendan gravatar image Brendan  ( 2018-06-12 14:16:58 -0600 )edit

I'm part of an initiative called ROS-Industrial. We have some experience with working with OEMs that are looking to provide official support for their products in ROS. What works best we've noticed is if the OEM is directly involved. Either by doing the development ..

gvdhoorn gravatar image gvdhoorn  ( 2018-06-12 14:30:20 -0600 )edit

.. themselves, or by cooperating closely with a company that does it for them. Writing ROS components (so called nodes) for (industrial) cameras is not that hard (though needs to be done correctly), and in the end the OEM knows their product best. Setting up customer support is also much easier ..

gvdhoorn gravatar image gvdhoorn  ( 2018-06-12 14:31:47 -0600 )edit

.. if you have in-house devs that have worked with/on the product you're supporting. That also tends to reduce overhead related to support related queries (less parties involved) and strengthens relationships with customers.

gvdhoorn gravatar image gvdhoorn  ( 2018-06-12 14:34:19 -0600 )edit

Thank you.

Brendan gravatar image Brendan  ( 2018-06-14 09:07:21 -0600 )edit

Did someone from our project reach out to you already?

gvdhoorn gravatar image gvdhoorn  ( 2018-06-14 09:55:51 -0600 )edit