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I was having the same issue using the RPLIDAR and a Jetson Nano. Basically, you can try to run "sudo apt update" and "sudo apt upgrade". However, what was really causing trouble for me was the usb cable I was using, so just make sure the usb cable you are using is able to transport data and not only energy. I was using the usb cable from my bluetooth headphone, and it doesn't transports data. After using another usb cable, that does allows the passage of data, I was able to use the LIDAR.