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It sounds like the controller is not configured. I recommend calling Motoman support. They should be able to help.

You typically need to install the server on the controller, unless Motoman did that for you.

Motoman will help you verify the server is running (there are special status IO that tell you this). Once this is done and you can ping the controller from the ROS PC, then you should be able to connect with the launch files as described in the tutorial.