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If you're having difficulty resetting Kuri using the hardware buttons, you can attempt to reset Kuri by triggering the reset in software. First, ssh into your Kuri and then run the following commands:

source /opt/gizmo/setup.sh
rostopic pub -1 /triggers gizmo_msgs/Command '{name: "reset robot", params: []}'

You should hear Kuri play a sad sound and then you will be disconnected from Kuri as she reboots. After you hear the boot chime, you can connect and onboard Kuri using the Kuri app. You can also ssh into Kuri at this time.