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Hi p schwab,

You should contact to your provider or directly to Hokuyo since this seems to be a hardware problem.

If this happens when you are scanning, the Communication Protocol Specification for SCIP2.0's Table 3 of the page 15/32 says that errors from 10 to 17 are "Others" (temporary document from 4/12/2009)

Anyway, have you tried Hokuyo drivers? You can find them here: www.hokuyo-aut.co.jp/02sensor/07scanner/download/urg_programs There is a sample program that can give you some more information.

We had problems with one UTM30LX (the red light blinked instead of keep on) they had to update the firmware, but now there's a tool which you can do it by yourself.

I hope this helps you a bit.